Frequently Asked Questions

Are you dealing directly with my client or with me?

We will deal with whomever you decide, so please give it a moment’s thought:

1. If you wish to deal with us and pass on our answers to your client – fill in your contact info in the order form.

2. If you wish us to address your client directly – fill in your client’s info in the order form.

3. If you wish us to address your client directly but still to let us know you’re behind this order - add your contact info to the “Notes” section

4. Write down any specific requests in the “Notes” section of the order form.

In all cases - your commission is guaranteed!

How does my client get the tickets?

For each ticket category you have an orange Buy button. More information about the delivery method is there. Usually there are one or two options that are available for each ticket. We have many suppliers so we cannot summarize the options but there are some general rules:

• In most cases we supply the tickets to your client’s hotel on the evening before match-day or arrange for a ticket collection at the venue or a nearby spot about 2 hours before the event.

• In some cases we will set a central pick-up spot, usually for people that plan to arrive at the day of the match or do not stay at a hotel.

• When the pick-up is done by the clients, pick-up instructions will be sent by e-mail after the ticket is confirmed (frequently few days before the event-date).

• Home delivery is also possible in some cases, but the costs are quite high.

• E-ticket – when the ticket is electronic we will send it to the email supplied in the order form.

• If you have a problem with the delivery option we offer for a specific ticket – contact us. We usually will be able to give another option.

  
  

What if there’s no hotel reservation yet?

If you do not have hotel details yet, you are most welcome to place your order and submit the hotel details at a later stage. In order to ensure proper delivery this must be done one week prior to the event. Our Logistics team will stay in touch with you after the order is confirmed.

Should I inform the hotel about the arrival of the tickets?

It is very important that you or the client inform the hotel. They should know an envelope is expected and the hotel reception must receive the delivery and sign for it. Some guidelines:

• Make sure the hotel is willing to sign and keep the envelope.

• Make sure our team knows under which name the room was booked.

• Do not mention there are sports tickets in the envelope, to avoid theft. We shall not be held liable in case of failed delivery due to the hotel's refusal to accept the envelope on your behalf.

• We shall not be held liable in case of failed delivery due to the hotel's refusal to accept the envelope on your behalf. 

Can you guarantee seating together?

If not written differently, we are committed to seat your clients at least in PAIRS.

• If the order is for three or more, we will do our best to seat you together, but we do not guarantee it.

• If seating together is a MUST, kindly check availability with our help desk, by phone or e-mail or chat. In most cases we will be able to confirm a specific request.

• We sometimes offer "single" tickets. They are usually cheaper, but they are what they are – single.

• Please note that in some stadiums (most notably Barcelona's "Camp Nou") seating together includes diagonal or perpendicular adjoined seats.

Where exactly will my clients sit?

The ticket categories we can offer are specified in each event page. We give as much information as we have, including section, when possible. If we only write "Long side" or "Short side" – it means we do not have a more precise information about the seat. We will always do our best to supply the best available tickets in the category. Please remember that most of the matches we sell tickets to are sold-out.

Can my client or I reach you if we have any last minute issues?

For any last minute contact you can use our help desk hotline number +41-435-881-331. These numbers are active 365 days a year and should be used only for any inquiry regarding existing orders and last minute issues. Our help desk team will assist and handle any issue. It is important to inform us ASAP about any problems with the ticket itself or its delivery.

What happens if the date or time of the match changes?

We are not only a ticket broker. We also own a unique and up-to-date database. When possible and especially in the major leagues, when match date and time is not-final, we give you the earliest and latest possibilities on the event page. With this info in mind you can safely book a flight and a hotel.

We update the final date and time of the major tournaments and leagues (= The Spanish, English, Italian, German and French leagues) as soon as it is updated in the official websites. For minor leagues and tournaments, please double check with the official league’s website.

What happens if an event is postponed or cancelled?

On rare occasions, an event is postponed or cancelled. Although it is not in our hands, we act responsibly according to these guidelines:

We'll inform you promptly so that you can notify your clients.
Usually, your clients will be able to use their tickets to attend the rescheduled date.
If your clients are not able to attend the rescheduled event we'll do our best to offer them a refund.
Alternatively, we can assist by offering the tickets for resell.
In case the event was cancelled altogether – we'll request a refund for your clients and in many cases such refunds are granted.
Please note: we are bound by the event's organizers Terms & Conditions which differs between the events. We'll do our best to assist, and in most cases we manage to refund a considerable sum via resell or refund, but we cannot guaranty that.

Why are prices of tickets higher than their face value?

We do our best to keep our prices competitive, but in most cases we are selling tickets for events that are sold out and we have to pay more than the face value for them. The difference in the price also reflects the various costs we have among them - constantly improving and updating our site, keeping a network of representatives and suppliers, purchasing season tickets and your commission. Finally, because we often buy in bulk, many times we have special offers where the price is less than the face value. Keep an eye out for these offers!

Can I cancel, for any reason, after I have placed an order

Our cancellation policy is described in article 8.4 of the terms and conditions.

Every order you place is regarded as final. We purchase the tickets to secure them. However, contact us ASAP if you wish to cancel. We can try to help in some ways:

1. We will try to resell the ticket in attempt to recover as much of the money as possible.

2. We will contact the supplier and ask for cancellation (Usually for a handling fee.)

If you’re not sure about anything, please try to consult us before placing an order. We will gladly discuss seating, categories, group rates, unfixed fixtures – our team members are here to assist you.

I have just purchased a ticket online, what am I supposed to receive and what will happen next?

In the next few minutes you will receive an automated e-mail message which means that we received your order details and started handling it. In many cases you will receive the confirmation e-mail within minutes, and no later than one working day. Few days before the event-date you will receive another e-mail with full details regarding the delivery of your tickets, code of conduct at the venue and HOTLINE telephone numbers for emergency. There is no need to contact us. Every order is processed right away.

I did not receive a confirmation for my order but my credit card was charged. Why did it happen and do I need to do anything about it?

We work in accordance with the strictest clearing standards for Web services. When you place an order, your credit card company confirms you have the necessary funds in your account, and holds them for this specific purchase, for a while (This process is called"Authorization hold" or "Authorization"). During this time we do our best to confirm the order. In the rare cases when we’re unable to confirm the order, the hold “falls” and the money is released within 5-8 workdays, without any charge. We charge your credit card only when we’re able to confirm and finalize the order. Then, we send a confirmation to your email address. (Sometimes our confirmation email ends up in the Spam Box… So, please check that out as well.)

I didn’t find the event I was looking for or there were no tickets for the event I am interested in?

We updates tens of thousands of events every year, So,

1. If you miss an event you know about: Tell us about it and specify what you’re looking for: How many tickets, best categories/most economic/other, leave your contact info and let our team of professionals get back to you with results.

2. If you see an event without tickets: Fill in the “Need a ticket” form and send. We will get back to you if and when we have tickets to offer.